Shipping.

To Drishtal: this page is a compliant skeleton, not a policy. Consumer law in the UK and EU requires clear pre-contract information on delivery timing and cost, and payment providers will ask for this page before approving an account. Have the final wording reviewed by someone qualified in the markets you sell into.

Dispatch

Pieces are made to order. Confirmed on request.

If a stone needs to be sourced or a size made specially, we will tell you the timing before you pay, not after.

Where we ship

Confirmed on request

Delivery estimates

Destination	Estimated transit	Courier
Within India	Confirmed on request	Confirmed on request
United Kingdom	Confirmed on request	Confirmed on request
European Union	Confirmed on request	Confirmed on request
United States	Confirmed on request	Confirmed on request
UAE	Confirmed on request	Confirmed on request

Estimates are transit time after dispatch, not total time from order.

Cost

Confirmed on request

Customs, duties and taxes

For orders shipped outside India, import duties and local taxes may be charged on arrival and are the responsibility of the recipient. [CONFIRM whether you ship DDP with duties prepaid, or DDU with duties payable on delivery. This must be stated before purchase in the UK and EU, and getting it wrong is the most common cause of refused deliveries.]

Tracking

We send tracking as soon as it ships.

Insurance

Confirmed when you message us.

Packaging

Every piece ships in a Drishtal box. Nothing on the outer packaging identifies the contents as jewellery.

If something goes wrong in transit

Message us on WhatsApp with your reference code. Confirmed on request.